INFORMATION MAINTENANCE OF REQUEST PROCESSING IN TECHNICAL SUPPORT SERVICE

N. F. Gusarova, R. V. Ivanov, A. . Mikhaylenko


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Abstract

The problems of technical support service of computer devices in middle size companies (or separate departments of large companies) are considered. Developed data storage structure for information maintenance system of request registration and processing is described.


Keywords: technical support service, request processing, technical diagnostics, CMDB
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