INFORMATION MAINTENANCE OF REQUEST PROCESSING IN TECHNICAL SUPPORT SERVICE

Gusarova Natalya Fedorovna, Ivanov Roman Vladimirovich, Alex Mikhaylenko

2008 , VOLUME 08, NUMBER 12 ( September-October )

ISSN 2226-1494 (print), ISSN 2500-0373 (online)

Publications

Editor-in-Chief

Nikiforov
Vladimir O.
D.Sc., Prof.

Partners

INFORMATION MAINTENANCE OF REQUEST PROCESSING IN TECHNICAL SUPPORT SERVICE

N. F. Gusarova, R. V. Ivanov, A. Mikhaylenko

Read the full article

Abstract

The problems of technical support service of computer devices in middle size companies (or separate departments of large companies) are considered. Developed data storage structure for information maintenance system of request registration and processing is described.

Keywords: technical support service, request processing, technical diagnostics, CMDB

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License